Privacy Policy for ACEe Homecare Effective Date: June 3rd, 2025
Purpose of this Notice
The purpose of this Privacy Policy (“Privacy Policy”) is to inform you of how ACEe Homecare (“ACEe Homecare”) protects and uses your personal information when accessing and using the website aceehomecare.com (the “Website”). We are committed to respecting your privacy rights. Please read this Privacy Policy carefully. It gives you important information about how we handle your personal information.
This Privacy Policy is effective as of the date listed above and has been developed with the recognition that applicable laws regarding privacy and personally identifying information are evolving. Accordingly, this Privacy Policy is subject to change at any time and ACEe Homecare expressly reserves the right to modify the terms of this Privacy Policy at any time at our reasonable discretion. Your continued use of the Website that links to this Privacy Policy following our posting of a change notice will constitute binding acceptance of this Privacy Policy and all changes thereto.
This Privacy Policy provides you with a notice of our privacy policies and practices informing you of the types of information that we collect from you and the persons or entities to whom your personal information may be disclosed.
Information We Collect
During your use of the Website, you may voluntarily share information about yourself, such as through the “Contact Us” form on our website.
Following are the categories of personal information we may collect from you when you share it with us:
- Identifiers (e.g., name, alias, email address, age of client, unique personal identifier, internet protocol address, other similar identifiers)
- Information that identifies, relates to, describes, or is capable of being associated with a particular individual, including but not limited to name, age, city, and telephone number
- Commercial information (e.g., care services information such as how soon services are needed, city where the care services are needed, other similar information)
- Internet or other electronic network activity information (e.g., internet protocol address, browser type, cookies used for identification, and information regarding a consumer’s interaction with the Website)
When you visit the Website, we also collect technical and usage information that does not identify you personally (“Other Information”), including information about your Internet service provider, the date and time you access the Website, the Internet address of websites from which you linked to our Website, the type of device, browser and operating system you are using, and your movements and preferences on our Website.
Use of Personal Information
We may use personal information to contact you in response to your inquiries, comments and suggestions; for the specific purpose for which it was volunteered (for example, to receive or set up care services); to track our visitors’ use of the Website for internal market research; to improve the Website and the services we promote or provide; to customize the content and layout of our Website for each individual visitor; to request your participation in surveys; to notify visitors about updates to the Website or services; to inform you about promotions and special offers related to services provided by ACEe Homecare; as required by law or requested by government authorities; for our internal business purposes or to manage your relationship with ACEe Homecare.
You may opt out of receiving marketing or promotional email messages from us by following the “unsubscribe” link in such communications. We may still send you non-promotional emails regarding your inquiries or relationship with us.
We may use Other Information, which does not identify you personally, for any reason we deem appropriate, including improving the Website, understanding visitor preferences, diagnosing server issues, compiling usage statistics, and personalizing user experiences.
Sharing Personal Information
We do not sell or share your personal information with third parties for their marketing purposes, except as outlined in this Privacy Policy.
We may share personal information with:
- Service providers (e.g., franchisees, support specialists, email campaign providers, payment processors) for service delivery
- Authorities as required by law or legal process
- Parties involved in an acquisition, merger, or sale of our business
We may share Other Information (non-personally identifiable) with any party for any purpose we consider appropriate.
Cookies
To enhance your experience, we use cookies, which are small data files stored on your device. Cookies help us personalize your visit, understand usage patterns, and improve our services. Most browsers accept cookies by default, but you can adjust your browser settings to disable them. However, disabling cookies may affect site functionality.
We may also use advertising networks and analytics providers (e.g., Google Ads, Facebook Pixel, Hotjar) that collect usage data for remarketing and performance tracking.
You can manage your cookie preferences via browser settings or opt-out tools provided by third parties.
Third-Party Analytics Services
We use Google Analytics and similar services to analyze user behavior on our website. This involves anonymized data such as pages viewed, browser used, and device information. This data does not personally identify you. Learn more about how Google uses this data at: https://policies.google.com/technologies/partner-sites. To opt out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout.
Data Retention
We retain personal and non-personal information as long as necessary for the purposes for which it was collected. We may delete information at any time, except where retention is required by law or another agreement.
SMS Opt-in
Phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.
State Privacy Rights
Depending on your residency (e.g., California, Colorado, Connecticut, Utah, Virginia), you may have the right to:
- Know/access the personal information we collect and how it’s used
- Request correction or deletion of your information
- Opt-out of the sale of your personal information (we currently do not sell personal data)
- Not be discriminated against for exercising your privacy rights
To exercise your rights, contact us via:
Email: info@aceehomecare.com (Subject: “Consumer Privacy”) Phone: (678) 803-3606
Shine the Light
California residents may request details on personal information shared with third parties for their direct marketing purposes once per calendar year. Contact us at info@aceehomecare.com to make this request.
Data Security
We restrict access to your information to authorized personnel and maintain physical, electronic, and procedural safeguards. While we take reasonable steps to protect your data, we cannot guarantee complete security over the Internet.
How to Contact Us
For questions about this Privacy Policy, email us at info@aceehomecare.com.
Third-Party Websites
This Privacy Policy does not apply to third-party websites linked on our website. We are not responsible for their privacy practices.
Children’s Data
Our website is not intended for children under 16, and we do not knowingly collect their data without parental consent. If we discover we have collected such information without consent, we will delete it promptly.
Accessibility
If you need this policy in an alternative format (e.g., audio, large print, braille), contact us at info@aceehomecare.com.